CHARLES CROSS

UX DESIGNER

Summary

Having spent several years as a Digital Designer, I developed a deep appreciation for the importance of user experience in creating meaningful and effective designs. This realisation has inspired me to transition into UX design, where I can focus on delivering solutions that are not just visually appealing, but also deeply rooted in customer needs and behaviors. I am eager to apply my design expertise in a way that directly enhances user satisfaction and drives product success. My goal is to bridge the gap between users and products, ensuring that every interaction is seamless,efficient, and enjoyable.

Skills

User Interviews
Usability testing
User Personas
Journey Mapping
Heuristic Evaluation
Competitor Analysis
Card Sorting
Design Research
Design Systems
Empathy Mapping
Wireframing
Affinity Diagrams
Customer Journey Mapping
Prototyping
A-B Testing
Responsive Design
Information Architecture
Information Design
Sketching
Design Thinking
Design Leadership
Business Acumen
Active Listening
Verbal Communication
Written Communication
Empathy
Storytelling
Negotiation
Cross-functional
Collaboration
Adaptability
Conflict Resolution
Networking
Mentoring
Critical Thinking
Agile Methodologies
Problem Solving
Communication
Technical Savvy

Tools

Figma
Miro
Sketch
Invision
Axure
Webflow
Adobe XD
Illustrator
InDesign
Photoshop
After Effects
Zeplin

Experience

ISF / Digital Designer
London, LN / September 2023 - September 2024 (Maternity Contract)

Empowered stakeholders with insights and data-driven suggestions to inform strategic decisions. Collaborated effectively with cross functional teams, including developers, marketers, and stakeholders. Ran A-B testing with users and stakeholders to gain critical insights into user preferences. Created design documentation and guidelines to support future iterations and maintenance of all ISF web applications.

Westside London / Digital Designer
London , LN / March 2022 - September 2023 (Contract)

Led the development of unique and cohesive brand identities forWestside London’s clients, from initial concept to final execution.Designed visually compelling digital materials for multi-channel marketing campaigns. Ensured all campaign assets were consistent with the client’s brand identity and effectively communicated keymessages to target audiences.

Reelables / Digital Designer
London, LN / September 2023 - September 2024 (Maternity Contract)

Designed and developed a user-centric website for Reelables, ensuring a clean, modern aesthetic that highlighted the functionality and benefits of their products. Developed a suite of marketing materials, including brochures, product sheets and digital ads, that effectively communicated the advantages of Reelables’ smart labels.

Ocean Barefoot / Digital Designer
London, LN / September 2023 - September 2024 (Maternity Contract)

Led the development of innovative brand strategies for OceanBarefoot’s clients, focusing on crafting unique brand identities that captured the essence of each client’s vision. Developed and executed comprehensive marketing campaigns across multiple channels, including digital, print, and social media.

Harrys of London / Digital Designer
London, LN / September 2023 - September 2024 (Maternity Contract)

Collaborated with copywriters and marketers to conceptualise andexecute creative campaigns that drove user engagement andconversions. Participated in design critiques and feedback sessionsthat continuously improved design skills and refined work based onconstructive feedback.

Education

UX Design Institute
Diploma UX Design
March 2022 - March
2023 Online
Nottingham Trent University
Ba (Hons) Graphic Design
Sept 2009 - Jul 2012
In Person
Copyright 2024
Charles Cross UX Design